Services

Are you looking for software or an IT solution to systemize and analyze the data of your company? Are you worried by large amounts of data, data processing and updating? Do you need high-quality software maintenance?

Do not hesitate to address SoftDent. We have the necessary experience and attach great importance to the quality of services. Therefore we offer unique solutions tailored to your needs and possibilities that your business processes are effectively automated with the help of information technologies. 

 

Software development

SoftDent provides integrated services starting from the development and release of the software, installation and activation in the client’s office and further operation support and maintenance mainly for pharmacy sector. 

The software offered to our clients is not static and can be modified or developed further based on a real understanding of specific pharmacy sector business drives and needs. 
Considering the specificity of our clients working in the pharmacy sector, i.e. employee mobility and timely transfer of visit data, our programmes are designed to operate both in on-line and off-line modes.
Software deployment is one of the development processes step which make a software system available for use. The software deployment process involves:

  • Initial preparation of databases and manuals;
  • Transfer of the client’s historical data;
  • Selection and testing of software settings;
  • Installation in the client’s office (server, end-user PCs).

In addition to original SoftDent software we offer maintenance and further development of the client’s CRM (Customer Relationships Management) systems, ETMS programmes (Electronic Territory Management System) and data management in line with specific needs of the client and continuously changing market demands.
Moreover we have developed and implemented specific software solutions according individual orders from our customers:

  • STATAS – Business fleet fuel accounting system
  • ULAAKP – Infectious disease surveillance system for Lithuania Ministry of National Defence
  • SUN – Pharmaceutical consignor warehouse administration system
  • ReDoc – Pharmaceutical product document management system
  • Sampling Manager – Medicine sample management application

 

Software maintenance and support

We value customer satisfaction with SoftDent software and loyalty to our company. Therefore we offer a 12 month overall maintenance guarantee including:

  • Mastering the functionalities in new versions of the software;
  • Software upgrade and new version installation;
  • Support by telephone and e-mail;
  • Regular visits to the client’s office during guarantee support period;
  • IT solutions and other client technical support.

 

Training

Training is the quickest route to success of work with software. We train individuals about company software in general and focus on what they need to be successful based on their work roles. Therefore it is provided a special training for software users in different levels:

  • Level I – medical representatives;
  • Level II – managers (Sales/Product/Marketing/BUM/KAM);
  • Level III – IT specialists, data/software administrators;

For your convenience the training is offered face-to-face in SoftDent or client office and virtual instructor-led (utilising video-conferencing tools) in Lithuanian, English and Russian.

 

Cloud hosting

Customers or clients who do not plan to own a server in the nearest future but are concerned with the safety of their programmes and data, as well as SoftDent software lessees, are offered Cloud hosting services:

  • 24/7 server IT maintenance and resource support, server software upgrading;
  • Customer license development and administration;
  • Upholding the safety level of the software and databases;
  • 1/7 making of backup copies, storing copies in physical media.

Cloud services makes it faster and safer to manage Big Data. Our cloud services handle all of client information and company processes, giving a simple, developer-friendly interface.

 

Data management

In addition to data systemizing, management and analysis tools applied in our program we offer our clients specialized data management and regular upgrading solutions subject to each client’s needs and technical capacities.
Our unique data processing methods allow high-quality import and export of data and data transfer to remote users.
Many pharmaceutical representatives in the Baltic regions benefit from the following regular services:

  • Import of wholesalers reports;
  • Administration, handling and upgrading of main lists;
  • Data correction and structure modification at the customer’s request;
  • Regular updates of doctors, pharmacies and medical institutions lists.

We appreciate our customer confidence in SoftDent services and seek to deliver innovative data and performance management solutions.